A booking for one of our trips starts by first checking availability and exchanging communication with us until all your travel needs are addressed to and all your answers are answered by us. Under your request we will design, put a price on and send you our best travel offer by email. Our final non-binding offer will be valid for 5 days, enough time for you to proceed to a deposit of 20%-50% of the total price (depending on accommodation venue and season), if you decide to. A booking is not confirmed on our end before we receive your deposit, at which point a receipt will be issued and sent to you via email. All invoices are issued by the not-for-profit social enterprise Hellenic Tao, which is a member of the Greek General Commercial Register (G.E.MI), providing you with complete safety for your money paid. The balance is due 40 days prior to your arrival. Payments are accepted with bank wire. If the balance is not paid at the specified time, unless previously arranged with us in writing, we reserve the right to cancel the booking according to our cancellation policy. An early booking discount applies to some of our trips (check out our “Special offers & discounts” webpage) when full payment is completed 90 days prior to your arrival.
The currency accepted is EURO (€). All other currencies must be switched to Euro for the bank wire transfer.
Included/Not Included Services
Every travel package’s final price includes all services specified in the itinerary. Unless otherwise mentioned, it does not include: Visa and passport charges, international flights, travel and medical insurance, meals and services not included in the itinerary, expenses of a personal nature, and emergency costs.
Travel and medical insurance
It is a condition for participation in any of our holiday plans that you are adequately insured and provide us with a copy of your insurance policy. It is essential that your insurance company should be aware of the type of trip you are undertaking. Insurance must cover you fully against repatriation costs should you become too ill to continue with the tour.
Passports and Visas
We will give general advice on passport and visa requirements, but it is your responsibility to ensure that you meet all official requirements for the trip. Most countries beyond Europe require passports to be valid at least six months after entry. Be sure that the name given to us is the same as on your passport.
The trip leader, guide or local ground operator who represents us has overriding authority on our holidays. It is essential that the instructions of the trip leader/guide are followed at all times for the safety and well being of individuals and of the group. You agree to comply with such instruction on acceptance of our Terms and Conditions. We reserve the right to require any person to withdraw from the trip, if their behaviour is deemed offensive, dangerous or incompatible with the conduct of others, and we shall be under no further liability to any such person.
We will give general advice on health matters before the trip, but you are advised to consult your doctor for specific advice. Depending on your trip, parts maybe strenuous and it is your responsibility to be adequately fit. During the trip a basic first aid kit will be carried, but the leader/guide is not medically qualified and any treatment will be only with your consent. Be sure that you carry any specific personal medication.
Whilst every effort will be made for your comfort, it must be understood that all trips involve a degree of risk and discomfort. We accept no liability for any loss, damage, injury, expense, delay or inconvenience. We cannot be held responsible, unless as a direct result of negligence, for any mishap to yourself or to your property.
Alterations by us
We reserve the right to alter arrangements and itineraries, because of operational factors, or when we consider it in the best interests of our clients. Changes will be made known to clients as soon as possible. If these changes will be considered as substantial and unacceptable to you, a refund may be given. In regard to financial alterations, we reserve the right to alter quoted prices. Should any price increase exceed 5% of the total cost, you the client has the right to cancel the booking and a refund will be given to you. Less than 40 days before the date of commencement of your holiday program, no additional charges will be made except when the booking has been made within this period in which case additional charges may be made up to and including the date on which the invoice is issued.
Alterations by you
Any special requirements should be notified at the time of booking. Alterations after booking are sometimes possible, but note that there may be an administration charge of € 30,- for this service.
Cancellation by us
We reserve the right to cancel the trip:
a. up to 21 days before holiday’s starting date, if the minimum required number of participants will not be achieved or
b. anytime, for reasons that are beyond our control (force majeure).
If cancellation is due to ‘force majeure’ (inclusive of war, civil or political unrest and natural disasters), reasonable expenses we have incurred will be deductible from any refund.
Any compensation and refund is strictly limited to monies paid to us. We are not liable for any expense you have incurred as a result of your booking and we will accept no responsibility for further compensation of any kind.
Cancellation by you
All cancellations must be submitted in writing. If your cancellation is received 41 days in advance of the workshop, your tuition will be refunded less an 3% processing fee. Nevertheless your minimum prepayment to reserve a place on some of our holiday packages is non refundable, against our general cancellation policy. This happens, because some of our holiday plans take place in small family guesthouses that cannot afford the risk of cancelations. Wherever this “non-refundable prepayment” policy applies, you will find a clear notice about.
General cancellation policy
On cancellations the following charges will apply (in percentage of total cost):
– 41 days or more before holiday’s starting date: 03%
– 40 to 31 days before holiday’s starting date: 20%
– 30 to 11 days before holiday’s starting date: 60%
– less than 10 days before holiday’s starting date: 100%
Unused Accommodation and Services
Our trips always include accommodation and various add-on services as specified in your confirmed itinerary. Refunds cannot be made for any of these which are not used for whatever reason.
In the unlikely event of you being dissatisfied with any aspect of your holiday plan, the matter should be raised with the leader/guide as soon as possible. Matters can usually be put right on the spot. Failure to do this will adversely affect any claim at a later date. In the event of continuing dissatisfaction, the complaint should be made to us, in writing, within 14 days of your return. We will investigate fully and report back to you as soon as possible.
Not-for-profit Corporation (NFPC)
Administrator and General Manager: Mr. Ioannis Sampsonidis
Paralia Markopoulou Oropou
19015 Nea Palatia
Landline: +30 211 800 5025
Mobile: +30 6944 555 696